Help centre
Quick guides to the most common questions, and instant fixes for live session problems.
Improving audio and video quality
Your guide to setting up an ideal space for teaching online.
- Use a headset with a built-in microphone to cut out background noise.
- Make sure there is enough light in front of your face.
- Use the Chrome browser for the best performance.
Content protection
Your rights as a content creator on the platform.
- Each student's name and a hidden code appear on the class video and move every 30 seconds, so any leak can be traced to its source.
- Sharing session content outside the platform is not allowed.
- This protection raises the cost of copying; it does not prevent it absolutely. No browser can stop someone filming the screen with another device.
Payments and invoices
How escrow and withdrawing your earnings work.
- The session fee is held in escrow until the session is complete.
- When you and the student were both present for at least three quarters of the class time, your share goes to your wallet straight away, after the platform commission.
- If a dispute is opened on a session, the amount stays in escrow until it is resolved.
- The earnings page shows every amount in or out, and a monthly statement that matches your transaction log.